{"id":7948,"date":"2026-07-07T05:46:44","date_gmt":"2026-07-07T05:46:44","guid":{"rendered":"https:\/\/uat.khushhalibank.com.pk\/?page_id=7948"},"modified":"2026-07-07T05:46:44","modified_gmt":"2026-07-07T05:46:44","slug":"link-to-faqs","status":"publish","type":"page","link":"https:\/\/uat.khushhalibank.com.pk\/?page_id=7948","title":{"rendered":"Link to FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_wp_text]<\/p>\n<div class=\"account_types\">\n<h5>Eligible Account Types<\/h5>\n<ol>\n<li>Active CASA Account (Current, Saving &amp; Assan Account)<\/li>\n<li>Minor Account holder.<\/li>\n<li>Joint account holder is eligible in case of account instruction is &#8220;Either or Survivor&#8221;<\/li>\n<li>Borrower Account holders.<\/li>\n<\/ol>\n<\/div>\n<div class=\"account_types\">\n<h5>Non-Eligible Account Types<\/h5>\n<ol>\n<li>Joint account holders, in case of account instruction are &#8220;Jointly Operated&#8221;.<\/li>\n<li>Corporate account, in case of account signatories are &#8220;Joint Signature&#8221;<\/li>\n<li>In case account status &#8220;dormant&#8221;, deceased &amp; freeze then not eligible until active by branch.<\/li>\n<\/ol>\n<\/div>\n<div class=\"account_types\">\n<h5>Customer On Boarding Process<\/h5>\n<p>Until further notice, onboarding is without biometric verification. Activation is done via contact center.<\/p>\n<\/div>\n<h2>FAQ&#8217;S<\/h2>\n<ul class=\"nav nav-tabs\">\n<li class=\"nav-item\"><a class=\"nav-link active\" href=\"#tab1\" data-toggle=\"tab\">Accessing Mobile Banking<\/a><\/li>\n<li class=\"nav-item\"><a class=\"nav-link\" href=\"#tab2\" data-toggle=\"tab\">Safety and Security<\/a><\/li>\n<li class=\"nav-item\"><a class=\"nav-link\" href=\"#tab3\" data-toggle=\"tab\">Funds Transfer &amp; Bill Payment<\/a><\/li>\n<li class=\"nav-item\"><a class=\"nav-link\" href=\"#tab4\" data-toggle=\"tab\">Account Usage &amp; Status<\/a><\/li>\n<\/ul>\n<div class=\"tab-content\"><!-- TAB 1 --><\/p>\n<div id=\"tab1\" class=\"tab-pane fade show active\">\n<div id=\"accordion1\">\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q1\">Where can I download Khushhali Mobile banking app from?<\/button><\/div>\n<div id=\"q1\" class=\"collapse show\" data-parent=\"#accordion1\">\n<div class=\"card-body\">https:\/\/play.google.com\/store\/apps\/details?id=com.KMBL.retail<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q2\">How do I register for Khushhali Mobile Banking?<\/button><\/div>\n<div id=\"q2\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Register via website\/app and activate via helpline.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q3\">How do I login for the First Time?<\/button><\/div>\n<div id=\"q3\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Use Internet Banking credentials.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q4\">Can I use existing credentials?<\/button><\/div>\n<div id=\"q4\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Yes.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q5\">How can I access Mobile Banking?<\/button><\/div>\n<div id=\"q5\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Download app and login.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q6\">Any additional requirements?<\/button><\/div>\n<div id=\"q6\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">No.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q7\">Available 24\/7?<\/button><\/div>\n<div id=\"q7\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Yes.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q8\">Supported languages?<\/button><\/div>\n<div id=\"q8\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">English only.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q9\">Use outside Pakistan?<\/button><\/div>\n<div id=\"q9\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Yes after activation.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q10\">Any fee?<\/button><\/div>\n<div id=\"q10\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">No fee.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q11\">Email required?<\/button><\/div>\n<div id=\"q11\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Yes.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#q12\">Technical support?<\/button><\/div>\n<div id=\"q12\" class=\"collapse\" data-parent=\"#accordion1\">\n<div class=\"card-body\">Call 051-111-047-047<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- TAB 2 --><\/p>\n<div id=\"tab2\" class=\"tab-pane fade\">\n<div id=\"accordion2\">\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#s1\">Is Mobile Banking secure?<\/button><\/div>\n<div id=\"s1\" class=\"collapse show\" data-parent=\"#accordion2\">\n<div class=\"card-body\">Yes, OTP required.<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#s2\">What is OTP?<\/button><\/div>\n<div id=\"s2\" class=\"collapse\" data-parent=\"#accordion2\">\n<div class=\"card-body\">One Time Password.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- TAB 3 --><\/p>\n<div id=\"tab3\" class=\"tab-pane fade\">\n<div id=\"accordion3\">\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#f1\">Transfer limit?<\/button><\/div>\n<div id=\"f1\" class=\"collapse show\" data-parent=\"#accordion3\">\n<div class=\"card-body\">PKR 200,000\/day<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- TAB 4 --><\/p>\n<div id=\"tab4\" class=\"tab-pane fade\">\n<div id=\"accordion4\">\n<div class=\"card\">\n<div class=\"card-header\"><button data-toggle=\"collapse\" data-target=\"#a1\">View transactions?<\/button><\/div>\n<div id=\"a1\" class=\"collapse show\" data-parent=\"#accordion4\">\n<div class=\"card-body\">Yes.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_wp_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_wp_text] Eligible Account Types Active CASA Account (Current, Saving &amp; Assan Account) Minor Account holder. Joint account holder is eligible in case of account instruction is &#8220;Either or Survivor&#8221; Borrower Account holders. Non-Eligible Account Types Joint account holders, in case of account instruction are &#8220;Jointly Operated&#8221;. Corporate account, in case of account signatories are &#8220;Joint [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-7948","page","type-page","status-publish","hentry"],"campaignId":"","_links":{"self":[{"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/7948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7948"}],"version-history":[{"count":8,"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/7948\/revisions"}],"predecessor-version":[{"id":7956,"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/7948\/revisions\/7956"}],"wp:attachment":[{"href":"https:\/\/uat.khushhalibank.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}