KMBL is ready and willing to serve its customers. In case of any query, issue, or feedback, please contact our Complaint Management Unit (CMU) through the following channels:
📞 Phone Banking
24/7 Support: 051-111-047-047
📠 Fax
051-23310554
051-2310518
📍 Address
Khushhali Microfinance Bank Ltd Complaint Cell,
Plot no. 87-88, Civic Centre, Executive Block,
Gulberg Greens, Islamabad
complaints@kb.com.pk
📝 Online Complaint
🏦 Specialized Complaints
RTGS: Danish Ahmed (021-34150976), Syed Imran Haider (021-34150672)
ADC Disputes: Qasim Iqbal – Qasim.Iqbal@kb.com.pk
PEPs: Misbah Huma – complaints@kb.com.pk
eCIB: Baz Muhammad Khan – baz.khan@kb.com.pk
🏢 Branch Contact
Branch & Operation Manager
Required Information
- ✔ Name (mandatory)
- ✔ CNIC / Account Number (mandatory)
- ✔ Mailing Address (optional)
- ✔ Telephone Number (mandatory)
- ✔ Branch Name (optional)
- ✔ Issue Details (mandatory)
- ✔ Supporting Documents (if any)
If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:
.
Postal Address:
The Director Consumer Protection Department –
SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi
Fax Number: 021-99221160 & 99221154
UAN Number: 021-111-727-273
SBP SUNWAI URL: https://sunwai.sbp.org.pk
For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details:
Postal Address:
Policy Officer (Utility Bills), Banking Policy &
Regulations Department, State Bank of
Pakistan, Karachi
Fax Number: 021-99212506
Phone Number: 021-32453555
Email Address
utility.bills@sbp.org.pk
For matters related to Politically Exposed Persons (PEPs):
Name: Aftab Iqbal Siddiqi | Joint Director | Banking Conduct and Consumer Protection Department
Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi
Phone: 021-3245-5548, 021-99221935
Fax: 021-99221154
Email Address
aftab.iqbal@sbp.org.pk